Shipping and Returns Policy

1. SHIPPING WORLDWIDE

We offer worldwide shipping to most countries through trusted and reliable logistics partners.

International shipping is available via air or sea freight, as per the nature of the order and customer preference.

2. ORDER PROCESSING TIME

Orders are processed within 2�5 business days after payment confirmation.

For custom or bulk orders, processing time may vary depending on product complexity and order quantity.

3. SHIPPING TIME

Estimated delivery times:

• Air Freight: 5�10 business days
• Sea Freight: 20�40 business days

Delivery time may vary depending on destination, customs clearance, and unforeseen delays.

4. PACKAGING

All products are carefully inspected and securely packed using high-quality protective materials to ensure safe delivery.

We take extra care for fragile, handcrafted, and marble products.

5. CUSTOMS & IMPORT DUTIES

Buyers are responsible for any customs duties, import taxes, VAT, or other charges applicable in the destination country.

These charges are not included in our product price or shipping cost.

6. ORDER TRACKING

Once your order is shipped, we will share the tracking details with you via email or WhatsApp.

You can track your shipment directly on the courier or freight partner's website.

7. DELIVERY & INSPECTION

Please inspect the package upon delivery.

If you notice any visible damage, please inform us immediately and share photos before opening the package.

8. RETURNS ELIGIBILITY

We accept returns only in the following cases:

• Product received is damaged
• Wrong item delivered
• Manufacturing defect (reported within 48 hours of delivery)

Custom-made and made-to-order items are non-returnable unless they have a defect.

9. RETURN PROCESS

To initiate a return, please contact us within 48 hours of delivery with your order details, photos, and reason for return.

Approved returns must be shipped back in original condition and packaging.

10. REFUNDS

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 7�10 business days.

11. EXCHANGES

Exchanges are available only for damaged, defective, or incorrect items.

Please contact us within 48 hours of delivery to request an exchange.

12. NON-RETURNABLE ITEMS

The following items are non-returnable:

• Custom-made or personalized products
• Items damaged due to improper use
• Items purchased on sale or promotional offers
• Items returned without prior approval